Curriculum
Vitae.

Little Room

Consultant and Principal Engineer

• Built and launched 40+ custom WordPress solutions for nonprofits, media organizations, and technology companies. Reduced client page load times by an average of 43% through performance audits and site-specific optimizations.
• Designed a three-tier caching API proxy on WordPress VIP for high-frequency data delivery. Implemented atomic locking, cache stampede prevention, Server-Side Request Forgery (SSRF) mitigation, and graceful degradation under load.
• Audited enterprise client databases and identified multi-gigabyte bloat from accumulated plugin data and orphaned records. Consolidated redundant plugins and delivered optimization roadmaps. One engagement produced 81% faster connection speeds.
• Developed custom WordPress plugins for database cleanup and maintenance automation with full WP-CLI support, including dry-run mode and multiple output formats.

DreamHost

WordPress Expert and Product Advocate

• Optimized core server infrastructure (Nginx, PHP, MySQL, Redis) for WordPress hosting, reducing slow site support tickets by 22%.
• Built a Lighthouse-based performance tracking system with Grafana dashboards to surface platform-wide speed metrics.
• Wrote technical documentation and best practice guides used by a 20-member support team. Mentored 3 specialists to Subject Matter Expert (SME) status.
• Troubleshot escalated hosting issues and contributed to product direction for DreamHost’s WordPress platform.
• Represented DreamHost in the WordPress community and wrote technical content for the official blog and knowledge base.

Liquid Web

Senior Performance Engineer

• Evaluated and optimized server stack performance (Linux, Nginx/Apache, MySQL, PHP, Redis) and WordPress configurations, increasing concurrent user capacity by 18% for Managed WordPress/WooCommerce products.
• Consulted directly with enterprise customers on site speed and stability. Maintained 99.95% uptime during Black Friday sales for WooCommerce clients.
• Defined and enforced performance Service Level Objectives (SLOs). Designed and ran load tests using k6 to validate platform limits.

WP Engine

Developer Advocate

• Joined as employee #5. The company grew from startup to one of the largest WordPress hosting providers during this period.
• Built and led the Level 3 Support team from 1 to 8 members, defining escalation paths for the most technically demanding WordPress issues.
• Cleaned hacked sites, wrote a post-infection hardening playbook adopted by the Support organization, ran security audits across thousands of Ubuntu servers, and managed the Disallowed Plugins list.
• Contributed technical requirements, development coordination, and launch execution for WooCommerce hosting plans that opened a new revenue stream.

DreamHost

Technical Support Manager and WordPress Specialist

• Built a WordPress-focused Technical Support team from 1 to 5 specialists. Mentored and supervised daily operations, improving ticket resolution efficiency.
• Created the initial social media (Twitter) support escalation strategy and guided the early Social Support team.
• Monitored network health across thousands of Debian Linux servers. First responder for network attacks and system failures.